Flawless:

Clothing: Items show no signs of being worn.  Often brand tags are still attached.

Footwear, Jewellery & Accessories: Items show no signs of being worn. Boxes or dust bags are included.  Often brand tags are still attached.

 

Excellent:

Clothing: Items appear unused. Tags are not attached.

Footwear, Jewellery & Accessories: Items appear unused, but tags are not attached and boxes or dust bags may not be included.

Very Good:

Clothing: Items may show light signs of wear or laundering such as minor stains, snags, pilling or fading.

Footwear, Jewellery & Accessories: Shoes may show minor wear at the soles, insoles and heels such as light scuffing. Handbags, accessories may show slight signs of wear such as lightly worn corners or creased leather and jewellery may have slight scuffs on metal.  

Good:

Clothing: Items may show more prominent signs of wear or laundering such as moderate stains, snags, fading, pilling or discoloration.

Footwear, Jewellery & Accessories: Shoes may show moderate signs of wear at the soles, insoles and heels such as scuffing. Handbags and accessories may show more prominent signs of wear such as worn corners, creased leather and tarnished at hardware. Jewellery may show moderate scratching and tarnished metal/fabric.