Refund policy

RETURNS & EXCHANGES  

We accept returns on full priced items and can offer either an exchange or refund. Please note that the returns process must be initiated within 7 days of the order date. To do so, please email admin@notnew.nz advising us of your intention to return an item. 

For an item to be eligible for return, it must be in its original condition, unworn and unwashed. All garment tags must be attached to the item and the item stored in its original packaging. All shipping costs incurred in connection with a return are the responsibility of the customer.  

Please ensure that any returns are sent via courier so that the shipment may be tracked. We accept no responsibility for the loss of any items that are being returned, prior to their successful delivery back to the stated returns address for NOT NEW. 

Sale Items 

Unfortunately, we cannot accept any refunds or exchanges on sale items and the purchase of such items are final. 

 

GIFT VOUCHERS 
 
NOT NEW Gift Vouchers are redeemable across all products on the notnew.nz website, including sale items. NOT NEW Gift Vouchers are valid for one year from day of issue and cannot be returned or refunded and are not redeemable for cash. Any unused balances at the expiry date will not be refunded. NOT NEW are not responsible if a Gift Voucher Code is lost, altered, stolen or used without permission. By purchasing a Gift Voucher You accept these terms of use.