Shipping & Returns

We endeavour to process all orders promptly after they have been placed and payment received, however all estimated delivery timeframes are from when you receive written confirmation that your order has been processed. We are not responsible for any delays to the delivery of an order once it has been collected by the applicable shipping carrier. Please note that orders will only be collected during business hours, Monday to Friday. If an order is placed outside of business hours or on a non-business day, it will be collected on the next business day. 

We are unable to deliver to PO Box addresses, so please ensure that the delivery address you provide is a residential or business address. Additionally, all orders require a signature and we cannot give authority for an order to be left without being signed for.   

All orders within New Zealand & internationally are shipped via Go Sweet Spot and its affiliated courier companies. 



- New Zealand 

Orders under $1,000: $10 

Orders over $1,000: FREE 

 - Australia 

Flat rate: $25 

 - Rest of World 

Flat rate: $50 



International orders may be subject to additional taxes and import duties once they have arrived in the destination country. NOT NEW are not responsible for any delays resulting from destination country customs clearance processes. Please contact your local customs office for any further information. 



We accept returns on full priced items and can offer either an exchange or refund. Please note that the returns process must be initiated within 7 days of the order date. To do so, please email advising us of your intention to return an item. 

For an item to be eligible for return, it must be in its original condition, unworn and unwashed. All garment tags must be attached to the item and the item stored in its original packaging. All shipping costs incurred in connection with a return are the responsibility of the customer.  

Please ensure that any returns are sent via courier so that the shipment may be tracked. We accept no responsibility for the loss of any items that are being returned, prior to their successful delivery back to the stated returns address for NOT NEW. 

Sale Items:

Unfortunately, we cannot accept any refunds or exchanges on sale items and the purchase of such items are final. This includes any sales that have been made using a discount code.