Terms of Service


Welcome to the website (the "Site") of NOT NEW ("NOT NEW / We"). This website ("Website") is owned by NOT NEW.  

These Terms & Conditions ("T&Cs") govern your use of the Service (defined below) and the Site. By using the Site or Service, you are stating that you have read and understand, and agree to be bound by, these T&Cs. You agree that these T&Cs incorporate and include NOT NEW’s Privacy Policy available at http://www.notnew.nz/privacy. You agree that you will use the Website in accordance with these terms and conditions and that You will not use the Website for any unlawful purpose.  

The Site offers a wide range of services and sometimes additional terms (“Additional Terms”) may apply to your use thereof. For example, consignors are subject to additional Consignment Terms governing the consignment of items on the Site. Certain portions of the Site may not be available to you unless you have registered. If you do not agree to be bound by these T&Cs and the Privacy Policy, you may not use the Service or Site in any way. 


In the Site, NOT NEW provides users with access to resales of luxury, not new, items and related services ("the Service"). “We” endeavor to ensure all details, descriptions and prices appearing on this website are accurate. However, “We” acknowledge that errors may occur from time to time. We reserve the right to not fill any order that is placed for a listing that is subject to errors or inaccuracies. 

Under no circumstances will “NOT NEW” be held liable for any indirect, incidental, special and/or consequential damages or loss of profits which result from any use or access of, or any inability to use or access, the “site”. 


The Website is the copyright property of “NOT NEW”.  

Reproduction of part or all of the contents in any form of the Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form. 

The Website may link to third party websites which are not owned or operated by “NOT NEW”. Links to those websites should not be construed as any endorsement, approval, recommendation or preference by “NOT NEW” of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated. “We” are not responsible for the content on, and the terms and conditions pertaining to, these external sites. We recommend that You investigate these sites’ own terms and conditions. 

The trademarks, logos and service marks (“Marks”) displayed on the Site are the property of “NOT NEW”. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of the Operator or third-party trademarks. 


NOT NEW reserves the right to make changes to the Service, Site, related policies and agreements, these TOS and the Privacy Policy at any time. 

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

 “NOT NEW” reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes. 


By accessing the Website, You agree to indemnify and hold NOT NEW harmless from all Claims arising from or in connection with Your use of the Website. 



By completing an Order, “You” are making an offer to purchase the Product at the price set out in the Website. All Orders placed through the Website are subject to confirmation and acceptance by “NOT NEW”. “NOT NEW” reserves the right to cancel an Order - and refund any payment made by “You” - for any reason, including stock availability. 

Payment must be made at the time of submitting the Order. Payment types accepted include VISA, Mastercard, AMEX, PayPal, ApplePayGooglePay, AfterPay and ShopifyPay. “You” warrant that “You” are an authorised user of the Payment method.  “NOT NEW” does not store or keep credit card numbers from online transactions. 

Bank Deposits - If you have a New Zealand bank account and would like to make an online transfer or deposit to the NOT NEW bank account, select - bank deposit option at checkout. If you choose this payment option you will receive our bank details when you checkout. It is helpful for us if you include the order number from your order confirmation email as the reference for your payment. 

Orders will be dispatched and shipping confirmation sent once funds have cleared. 

All transactions are settled in New Zealand Dollars (NZD). If you are ordering from outside New Zealand, and your bank account or credit card is held in a different currency, you can still order by credit card - your currency will automatically be converted to New Zealand Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. In some areas of the website, prices will be shown with an estimate of the price in your home currency. The final charge to your card is made in New Zealand Dollars and the ultimate conversion rate is determined by Your bank or credit provider.